Deposits via Unsupported Networks or Unlisted Tokens

Deposits made through unsupported blockchain networks or involving unlisted tokens cannot be credited automatically to your account.

If you would like to request asset recovery, please contact our 24/7 online customer support and provide the following information:

• Token name
• Blockchain network
• Transaction hash (TxID / Hash)

Hotcoin will assess whether the assets can be recovered based on the specific circumstances.

Recovery Fee

A recovery fee of 50 USDT will be charged if the assets are successfully recovered.

If the assets cannot be recovered, no fee will be charged.